Biggest care operator threatened with closure of ‘unsafe’ home

Britain’s largest care home chain has been threatened with the closure of an “unsafe” London property in the midst of the coronavirus outbreak after a report showed it left residents at risk of infection.

The care provided by HC-One at Cedar House in Harefield was ruled inadequate following an inspection by the social care watchdog which discovered safety breaches.

In a report, the Care Quality Commission (CQC) said that residents at the west London site faced potential risk of illness and cross contamination, among other significant safety risks.

Residents at Cedar House, which provides accommodation and care for up to 42 people, were not always treated in a “kind and dignified” manner and their nutritional needs were not always met, the report said. 

The inadequate rating means Cedar House is in special measures and will be re-inspected within six months.

The report said: “If the provider has not made enough improvement within this timeframe and there is still a rating of inadequate for any key question or overall rating, we will take action in line with our enforcement procedures. This will mean we will begin the process of preventing the provider from operating this service.”

A spokesman for the home said: “We acknowledge we fell short of the high standards our residents rightfully expect and deserve.

“We are working closely with all relevant authorities and have already made progress since the CQC visited. We are determined to continue making improvements and to ensure that these are sustained. We are confident that, by the time of our next inspection, the CQC will be able to see the improvements we have made.”

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