Banks planning to close down accounts of Britons living in the EU because of Brexit must give customers sufficient warning to make other arrangements, an influential group of MPs has said. Mel Stride of the Treasury Select Committee, which scrutinises HM Treasury, has written to the head of the Financial […]
customers
Untuckit responds to skeptical tweets in ads designed to convert new customers
Dive Brief: Apparel brand Untuckit recently launched a new marketing campaign built around founder Chris Riccobono’s responses to real tweets from consumers, according to a press release shared with Marketing Dive. The “Untucked Tweets” campaign includes five television spots featuring Riccobono reading tweets that are skeptical or joke about shirts […]
Ryanair brings back rebooking fees for customers caught out by quarantine
Major airlines are turning their backs on hundreds of thousands of would-be holidaymakers, leaving them to foot the bill of quarantine-related cancellations. The Government has struck a number of countries off its “green list” of places you can visit without having to quarantine for two weeks upon return. Britons planning to start […]
Apple aims to keep customers loyal with new subscription bundles
Apple is planning to challenge Amazon Prime and Netflix with a wave of new subscription bundles to encourage users to sign up to its TV and music apps as it looks to life beyond the iPhone. The iPhone maker is expected to encourage consumers to pay a monthly fee for […]
Hargreaves makes millions in interest off savers’ cash while customers get nothing
Britain’s biggest broker Hargreaves Lansdown has made tens of millions of pounds from interest earned via its customers’ cash savings. The company said it received more than £91m in interest in the 12 months to June 30 just from cash sitting in investors’ accounts. It pays 0pc interest on cash to its customers across its Isas, […]
City firms still exploiting vulnerable customers, watchdog finds
Banks, insurers and other financial firms are not doing enough to support vulnerable customers, a report by the City watchdog has warned. The Financial Conduct Authority said that some customers had been exploited for financial gain by unscrupulous firms. Its review found that 24 million people have displayed at least one […]
Dunkin’ commits to P&G cleaning products to lure customers back inside
Dive Brief: Dunkin’ joined P&G Professional CleanPLUS Experience Program as the fast food chain prepares to reopen in regions that are loosening stay-at-home restrictions, the company said in a press release shared with Marketing Dive. Dunkin’ franchisees will follow the program to ensure restaurants are cleaned from top to bottom […]
US tech industry fears new Huawei ban will scare off customers
PALO ALTO, U.S. — When Washington added Huawei Technologies to its trade backlist last year, U.S. suppliers to the Chinese tech giant lost billions of dollars in revenue. Now, the latest crackdown threatens to take an even bigger toll on America’s tech industry by driving U.S. and Chinese supply chains […]
Blow for savers as Marcus closes popular account to new customers
Savers have been dealt a blow after Marcus, the consumer banking brand of Goldman Sachs, announced it will withdraw its popular easy-access account from sale. Marcus said the move to close the easy-access saver, which pays 1.05pc interest, was a temporary measure and that it hoped to relaunch it later in the […]
Saga Share Direct IT failure leaves customers blocked from trading
An IT failure at stock broker Saga Share Direct has prevented customers from buying and selling investments, with many forced to wait in long telephone queues to make trades. The Isa and investment trading brand used to be owned by the Saga Group, the financial services brand that specifically caters for the over-50s, […]