Thousands of students are demanding refunds of tuition fees, fearing coronavirus will ruin their university experiences. More universities are telling students that all teaching will be online-only, with Newcastle and Northumbria the latest to do so. Many students are disappointed by this, arguing they are getting bad value for money, while […]
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We refund all fraud victims while other banks treat them like criminals
On the one hand, many banks ask customers to justify what happened – how did they allow themselves to be conned of their cash? In many cases, customers still receive some money back from their bank. But all too often, they don’t. The alternative approach is simply to say: the […]
your consumer rights to a refund under the quarantine rules
Hundreds of thousands of holiday plans have been left in tatters after the Government placed France on its “red list” of countries, forcing many into a last-minute scramble to cancel their trips. The Government has struck a number of places off its list of countries you can visit without having to […]
Insurers clinging to profits shamed as small firm offers second refund on medical cover
Insurers holding tight to profits from medical cover they could not provide during the coronavirus crisis have been put to shame, consumer advocates have said, after a small rival announced it was offering its second refund to affected policyholders. WPA, a not-for-profit insurer, is returning almost £4m to customers to make up […]
‘Should I push for a refund for my getaway or accept a voucher to help the business?
Dear MM, I booked seven nights in a cottage for my family over Easter but we couldn’t go during the pandemic. I still haven’t received a refund and they keep offering me a voucher or suggesting I rebook for the same time next year. We could do with the money […]
What to do if you want a refund but the company has gone bust
Countless businesses have been fighting for survival during the economic downturn caused by the pandemic, leaving many customers concerned they may never get their money back on purchases made before the crisis hit. Airlines, event organisers and hotels have been among the worst affected and been inundated with refund requests. Many […]
Insurers under pressure to refund ‘worthless’ policies during pandemic
Pressure is mounting on reluctant insurers to refund customers for worthless policies, as travel cover has become unnecessary under the no-travel lockdown restrictions. Confidence in insurers has eroded after many companies denied liability for paying claims on cancelled holidays, or shirked responsibility by taking refuge in the grey areas of […]
Rail commuters wait weeks as refund requests are delayed
Workers who bought season tickets through a company offering cheaper fares have been left waiting weeks for a refund on their tickets. Commuter Club offered discounted tickets for those travelling to work by train. Promoted by adverts on the London Underground, its website boasted that customers could cancel their tickets […]
Can I get a refund on my car insurance if I’m not driving?
Motor insurers will save as much as £1bn from the fall in car use and insurance claims brought about by the Covid-19 epidemic and are being urged to share the savings with their hard-pressed customers by cutting premiums. While insurers have offered “payment holidays”, policyholders who take up the offer […]
Can I get a refund on private school fees during coronavirus? Who qualifies and how do you apply?
Parents who spend tens of thousands of pounds a year on private school fees could get some of their money back after schools were shut to prevent the spread of coronavirus. Schools including Eton are offering offering fee discounts as well as fee freezes in the next academic year following the nationwide Covid-19 lockdown. Others, […]