‘I can’t pay for my grandad’s funeral as Revolut has frozen my bank account’
What happened next struck me as quite mysterious. Revolut completed its investigation and decided to permanently close your personal account. It gave you 24 hours to move £8,000 back to your Barclays account.
There is no doubt in my mind that its investigation has alerted it to something it doesn’t like. But what did it find? It is perfectly plausible that Revolut is acting overzealously over something so petty you aren’t even aware of it, or something that has an innocent explanation.
If this is the case – and, of course, we don’t know – then the fact that Revolut has not told you, and offered no apology, despite the anguish this has caused you during a double bereavement, is unforgivable.
The alternative is that something more sinister is afoot that you either are or aren’t aware of. Having spoken to you at length, I think it is highly unlikely that you have not been truthful with me. You seem open and genuine, and you were happy to have your initials published under your letter, instead of “Anon”, which is always available to readers wishing to be more discreet.
However, as regular readers of this column will understand, I have become rather accustomed to the unexpected. Sad personal tales have been used to pull on my heartstrings in previous cases where all was not as it seemed.
Frustratingly, I don’t have the facts I need to bring this case to a firm conclusion, so I will have to rely on my gut. It tells me that you are innocent.
I have noted that your business bank account is still frozen, so I wonder whether this is where the problem lies? You have your £8,000, but there are stones unturned here, so you will continue your quest for the truth. Please update me with any developments.
Meanwhile, the queue of people needing my help during this crisis is out the door and around the corner.
